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Title
Text copied to clipboard!Kundenbetreuer
Description
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We are looking for a dedicated and personable Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with timely, accurate, and helpful responses to their inquiries. Your role is essential in ensuring customer satisfaction and maintaining the company’s reputation for excellent service.
In this role, you will interact with customers through various channels such as phone, email, live chat, and social media. You will be responsible for resolving issues, answering questions, and providing information about products and services. You will also be expected to document interactions, escalate complex issues to the appropriate departments, and follow up to ensure resolution.
The ideal candidate is a strong communicator with a passion for helping others. You should be able to remain calm under pressure, think critically to solve problems, and work efficiently in a fast-paced environment. Previous experience in customer service is preferred, but not required. We value a positive attitude, a willingness to learn, and a commitment to delivering outstanding service.
This position offers opportunities for growth and development within the company. We provide comprehensive training and ongoing support to help you succeed. If you enjoy working with people and want to be part of a dynamic team, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Respond to customer inquiries via phone, email, chat, and social media
- Resolve customer complaints and issues in a timely and professional manner
- Provide accurate information about products and services
- Document customer interactions and maintain detailed records
- Follow up with customers to ensure satisfaction and resolution
- Collaborate with other departments to address complex issues
- Maintain a positive and empathetic attitude toward customers
- Meet performance metrics such as response time and customer satisfaction
- Stay up-to-date on company policies and product knowledge
- Identify and escalate priority issues when necessary
Requirements
Text copied to clipboard!- High school diploma or equivalent; college degree preferred
- Excellent verbal and written communication skills
- Strong problem-solving and critical thinking abilities
- Ability to multitask and manage time effectively
- Proficiency with computers and customer service software
- Previous customer service experience is a plus
- Ability to remain calm and professional under pressure
- Strong attention to detail and organizational skills
- Willingness to work flexible hours, including evenings and weekends
- Positive attitude and a team-oriented mindset
Potential interview questions
Text copied to clipboard!- What experience do you have in customer service?
- How do you handle difficult or upset customers?
- Can you describe a time you resolved a challenging issue?
- What tools or software have you used in previous roles?
- How do you prioritize tasks during a busy shift?
- Are you comfortable working in a fast-paced environment?
- What does excellent customer service mean to you?
- How do you stay motivated during repetitive tasks?
- Are you available to work evenings and weekends?
- Why do you want to work in customer service?
